Privacy Policy

Effective Date: September 1, 2025

PawaTalk (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website pawatalk.co.ke and our bulk SMS, WhatsApp messaging, and email marketing services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

When you engage with PawaTalk, we may collect the following types of information:

a) Personal Information

• Full name, business name, and contact details (phone number, email address, physical address).

• Login credentials when you register for an account.

b) Financial Information

• Payment transaction details when you buy credits or subscribe to plans.

• We do not store credit card or mobile money PINs; transactions are securely handled by trusted payment gateways.

c) Communication Data

• Message content you provide (SMS, WhatsApp, email).

• Recipient information such as phone numbers, email addresses, or WhatsApp contacts.

• Logs of message delivery, status reports, and engagement analytics.

d) Technical Information

• Device and browser type, operating system, IP address, and geolocation (where permitted).

• Website usage data including pages visited, time spent, and interaction patterns.

• Cookies and tracking technologies to enhance user experience and improve service performance.

2. How We Use Your Information

We use collected data to:

1. Deliver bulk SMS, WhatsApp, and email services effectively.

2. Ensure successful message delivery and provide real-time reports.

3. Process payments and manage account billing.

4. Offer customer support and resolve service-related issues.

5. Improve service performance, reliability, and user experience.

6. Communicate important updates, new features, or promotional offers.

7. Detect, prevent, and address fraud or misuse of our services.

8. Comply with legal, regulatory, and contractual obligations.

3. Data Security

We employ industry-standard security measures to protect your data, including:

• SSL encryption to secure communication between your browser and our servers.

• Restricted access controls to ensure only authorized personnel access sensitive data.

• Regular system updates and monitoring to identify potential threats.

• Secure data storage with backup systems to prevent loss.

While we implement strong security measures, no system is 100% secure. We encourage you to maintain strong account passwords and protect your login details.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share information in these cases:

• Service Providers: With trusted partners (e.g., SMS gateways, email delivery systems, payment processors) to enable service delivery.

• Legal Requirements: To comply with court orders, legal investigations, or government requests.

• Business Transfers: If PawaTalk undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

5. Data Retention

• User Account Data: Retained for as long as you maintain an account with us.

• Communication Data: Message logs, delivery reports, and contact lists are stored temporarily and deleted once no longer required for service fulfillment.

• Legal Obligations: Some records may be retained longer to comply with tax, accounting, or regulatory requirements.

6. Your Rights

As a PawaTalk user, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Correct or update inaccurate or incomplete information.

• Erasure: Request deletion of your data, subject to legal and contractual limits.

• Restriction: Limit the way we process your personal data in certain situations.

• Portability: Request your data in a structured, machine-readable format.

• Objection: Opt out of receiving promotional emails or marketing communications.

Requests can be made by contacting us at support@pawatalk.co.ke.

7. Cookies and Tracking Technologies

We use cookies to:

• Keep you logged into your account securely.

• Analyze website traffic and improve platform performance.

• Personalize content and tailor marketing messages.

You can manage or disable cookies in your browser settings, but some features may not work properly without them.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

9. Children’s Privacy

PawaTalk does not knowingly collect data from individuals under the age of 18. If we discover that a minor has registered, we will delete the account and related information immediately.

10. International Data Transfers

If you use PawaTalk outside Kenya, your data may be transferred to and processed in countries with different data protection laws. We ensure that such transfers comply with applicable legal safeguards.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in services, technology, or legal requirements. Updates will be posted on pawatalk.co.ke, and the revised effective date will be indicated at the top.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: support@pawatalk.co.ke
📞 Phone: 0792 430 508
🌍 Website: www.pawatalk.co.ke
📍 Address: Mwembe Tayari, Mombasa, Kenya